When water damage occurs, we take you through our trusted nine step process:

Emergency Contact
When you call DSG Restoration Services, we connect you with one of our local project managers who come to you immediately. Once on the scene, they will guide you through the process and answer your questions.

Inspection & Water Damage Emergency Plan
Our project manager and team will assess the damage and create a plan so we can start mitigating any further water damage to your structure and its contents.

Water Removal/ Water Extraction
When we encounter structures that have extensive water damage, we use our truck mounts along with our remote-controlled water extraction rover to extract the water. Both pieces of equipment remove large amounts of water quickly and efficiently to help prepare for removal of contents and setting of drying equipment.

Pack-out/ Cleaning/ Storage
After the initial water removal, we can bring your items to an on-site location — or to our secure warehouse — where they stay until repairs are completed. We may also be able to use a secure and dry location on-site if requested. We also clean any salvageable water damaged items before securely storing them.

Drying Equipment & Dehumidifiers
This is when we bring in professional grade dehumidifiers to remove moisture from salvageable materials, as well as commercial air movers to help with evaporation. We also have systems that can save your wood floors and dry out the cavities of walls and ceilings without completely demolishing the materials.

Testing
Before removing any material that has the potential to come back positive for asbestos such as drywall, joint compound or vct tile, we test for asbestos to ensure everything is handled safely. During this time, we are still drying out your structure. If an asbestos test comes back positive, we hire a third party abatement company to remove the affected material before proceeding with demolition.

Demolition
Final demolition takes place after the asbestos test results have come back negative, or after the abatement has been completed if the test was positive.

Dry Out Completion
At this stage, your structure has been monitored daily until moisture levels are no longer elevated. It’s also when our team removes the equipment and containment.

Restoration
This is the last phase of the process, but often the longest one. During this time, we work with you as our team starts the repairs that were agreed upon by you, your insurance company, and us. Because there’s so much to do, timelines can vary and may be longer than expected due to unforeseen damages, multiple parties involved, permitting, change orders, etc. We strive to maintain open communication and provides as much information as possible to our customers when changes or delays do occur.